Management Perspective overview
Summary
The PMI Management Perspective provides a complex, yet intuitive overview of the property’s performance; past, present and future, all in one view.
Intended Users
All users
Instructions
Top of page − Graphs
- Choose the period to view on the top right hand side. You can see a month, several months or a year.
- The graphs at the top are linked to the tables below. The department/KPI marked in the table will display in the graph.
- The legend below the graph allows you to show or hide what you want to see.
- Above the revenue graph you can choose to see daily or monthly development.
- Above the hours you can choose to see hours, total productivity, operational productivity or labor cost.
Left side − Revenue
- Summary of all your operational revenue in real time on a consolidated level. Click on any row in the table (the selected row is identified with a magnifying glass) to view the selected data in graph-form above the table. The KPI column indicates how the property is performing vs Forecast, Budget or Last Year.
MTD Forecast and Budget revenue and rooms/guests is not a summary of the daily forecast and budget figures you find in Live Forecast. Instead, it is found through a calculation and should answer the question “where should we have been today to achieve our monthly forecast/budget?”, given that the Live forecast for the rest of the month is correct. MTD Forecast is found by:
Monthly Forecast / Live Forecast ME x Actual MTD
Left hand side − RevPOLU
RevPOLU (Revenue Per Operations Labor Unit) area shows important key figures for the property. It shows the month-to-date result in a larger font size and the current month-end figures for Live forecast (actual plus planned), Forecast, Budget and Last Year. It is calculated according to SMART (Specific, Measurable, Aligned, Realistic & Time sensitive).
The green or red upward or downward pointing arrow next to the month-to-date RevPOLU indicates if the figure is better or worse compared to the Forecast (color) and Last Year (arrow direction).
Bottom of page − 12-months On The Books Room Nights
The bottom graph presents 12-month On The Books Room Nights. Choose what to display in the legend below the graph; Actual OTB, Pickup Last Year, Last Year, Rolling Forecast, Budget and Forecast (not applicable to a pure restaurant operation).
Right hand Side − Labor Hours, Cockpits
Rows in Red and Red columns in the graph above is displaying that the Cockpit have not been saved.
1. The Management Perspective presents departmental month-to-date actual labor and month-end productivity. Click on any row (the selected row is identified with a magnifying glass) to view the selected data in graph-form above the table. The KPI column indicates whether or not the departments are above or below the target compared to Forecast and Last Year.
2. Budgeted, forecasted and last year’s hours are recalculated based on the actual activity level, using the productivity from budget/forecast/last year − SMART (Specific, Measurable, Aligned, Realistic & Time sensitive). Example: If a department serves two times the number of guests forecasted, they most likely will need more hours than originally forecasted. If the comparison is made towards the actual number of forecasted hours, it would seem like they are spending more hours than they should. By using the forecasted productivity instead, and applying this to the actual number of guests, we simulate how many hours would have been forecasted if the forecasted number of guests had been correct, and we get a more appropriate comparison. This recalculation is made to be able to compare apples to apples, and the same principle applies to Last Year and Budget also. The actual budgeted and forecasted numbers can be found in both Other Budget and Forecast module and in the Time Sheet.
3. The Cockpit totals (divisions) will not add up to the division summaries since the Cockpit drives on operational targets and the divisions on a financial one. A financial goal is all revenues divided by total hours spent but an operational target is not necessarily linked to revenues,. E.g., the Housekeeping Cockpit sets cleaned rooms per worked hour as an operational target. Nevertheless, the Rooms Division Manager has to look at the overall financial goal since he/she has responsibility of the overall result.
4. By adding Static Forecast, Budget or Last Year in the View Box, (see below) a new column will appear, displaying the submitted Forecast, submitted Budget or Actual Last Year. These figures are then NOT recalculate according to SMART, i.e does not take into consideration if the Activity Level for that department is different than forecasted or budgeted.
Right hand side − Food Cost
- Depending on the settings, Food cost information (if applicable) shows the food cost percentage as well as the actual cost in the chosen currency compared to the Forecast, Budget or Last Year.
- The Inventory vs. Par-stock shows the actual inventory compared to the ideal inventory set.
- Turnover Days shows you how many days it takes for the inventory to completely be changed over compared to the target. (A set industry standard is 10 days, i.e the goods/food in the inventory should change over completely three times in a month).
Tools
In Tools you have the option of exporting the Management Perspective to Excel or PDF.-
View Options
Allows you to choose what data to measure against; Forecast, Budget/Target or Last Year.
If tick box Incl.Static Number is chosen, a new column will appear in the Management Perspective on the right hand side displaying the Submitted Forecast, Submitted Budget or Actual Last Year, depending on the choice made above.
This will only work when looking at Hours, Personnel Cost % or Cost. For Total Productivity or Operational Productivity, this option is not available since these numbers are never SMART.
Recommendations
Use the Management Perspective to get a complete overview of the property and to quickly identify where action needs to be taken. Look for deviations between Forecast and actual or planned, and focus on future dates (identified in the top right graph) where it is not too late to take action. Also, get a quick status of the on-the-books reservation for rooms (hotel properties).
Troubleshooting tips
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Getting started
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- Arrivals/Departures
- Data elements required from PMS
- Manual Export PMS – Fidelio
- How to do a manual PMS export from Opera
- Manual Export PMS – Picasso
- Manual Export PMS – Protel
- Manual Export PMS – Spirit Web
- PMS – Cenium
- PMS – Citybreak
- PMS – Fidelio
- PMS – Opera
- PMS – Protel
- How to do a manual PMS export from HotSoft
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Video tutorials
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- Administration Labor cockpit [14:49]
- Bar and Pub Labor cockpit [12:21]
- Breakfast Labor cockpit [12:05]
- Consolidated view in Benchmarking and Management Perspective [3:20]
- Flash Report Onboarding [6:27]
- Flash Report Overview [2:25]
- Food cost cockpit [6:21]
- Kitchen Labor cockpit [11:28]
- Labor Cockpit Onboarding [18:16]
- Labor Cockpit Overview [3:12]
- Live Forecast 1/5 Navigation [5:05]
- Live Forecast 2/5 Rooms [5:05]
- Live Forecast 3/5 Meeting & Event [5:40]
- Live Forecast 4/5 Food & Beverage [6:11]
- Live Forecast 5/5 Breakfast [7:19]
- Live Forecast Onboarding [6:06]
- Live Forecast Overview [2:58]
- Management Perspective Overview [3:06]
- P&L Planning 1/10 Purpose and benefits [2:25]
- P&L Planning 10/10 How to approve forecast and budget or target [2:34]
- P&L Planning 2/10 Navigation [4:26]
- P&L Planning 3/10 How to build a total [4:29]
- P&L Planning 4/10 Three ways of inserting figures [4:32]
- P&L Planning 5/10 How to add a sub account [1:42]
- P&L Planning 6/10 How to build a constant [2:42]
- P&L Planning 7/10 Staff module [2:48]
- P&L Planning 8/10 How to add a staff member [1:33]
- P&L Planning 9/10 How to revise and submit a forecast [3:01]
- PMI Planning Staff Module Overview [3:07]
- Productivity Intelligence Aid (PIA) [2:18]
- Repair and Maintenance Labor cockpit [13:01]
- Restaurant Labor cockpit [12:30]
- Schedule 1/8 Navigation [5:12]
- Schedule 2/8 How to create a labor cockpit schedule [4:29]
- Schedule 3/8 How to add a team member [2:07]
- Schedule 4/8 How to create a shift code [3:30]
- Schedule 5/8 How to add shift codes to team members [3:41]
- Schedule 6/8 How to create a rotating schedule [3:20]
- Schedule 7/8 How to replace shift codes for a period [2:00]
- Schedule 8/8 How to create split shifts between departments [2:42]
- Stewarding Labor cockpit [11:38]
- Timesheet Onboarding [4:14]
- Show all articles ( 27 ) Collapse Articles
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- Articles coming soon
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- Administration Labor cockpit [14:49]
- Bar and Pub Labor cockpit [12:21]
- Breakfast Labor cockpit [12:05]
- Food cost cockpit [6:21]
- Front Office Labor cockpit [12:05]
- Housekeeping Labor cockpit [11:20]
- Kitchen Labor cockpit [11:28]
- Labor Cockpit Onboarding [18:16]
- Labor Cockpit Overview [3:12]
- Repair and Maintenance Labor cockpit [13:01]
- Restaurant Labor cockpit [12:30]
- Schedule 1/8 Navigation [5:12]
- Schedule 2/8 How to create a labor cockpit schedule [4:29]
- Schedule 3/8 How to add a team member [2:07]
- Schedule 4/8 How to create a shift code [3:30]
- Schedule 5/8 How to add shift codes to team members [3:41]
- Schedule 6/8 How to create a rotating schedule [3:20]
- Schedule 7/8 How to replace shift codes for a period [2:00]
- Schedule 8/8 How to create split shifts between departments [2:42]
- Stewarding Labor cockpit [11:38]
- Timesheet Onboarding [4:14]
- Show all articles ( 6 ) Collapse Articles
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- How to create a pre-populated new plan for Budget or Forecast [3:02]
- How to edit a plan [3:52]
- P&L Planning 1/10 Purpose and benefits [2:25]
- P&L Planning 10/10 How to approve forecast and budget or target [2:34]
- P&L Planning 2/10 Navigation [4:26]
- P&L Planning 3/10 How to build a total [4:29]
- P&L Planning 4/10 Three ways of inserting figures [4:32]
- P&L Planning 5/10 How to add a sub account [1:42]
- P&L Planning 6/10 How to build a constant [2:42]
- P&L Planning 7/10 Staff module [2:48]
- P&L Planning 8/10 How to add a staff member [1:33]
- P&L Planning 9/10 How to revise and submit a forecast [3:01]
- PMI Planning Staff Module Overview [3:07]
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- PMI GoGreen - Cockpit overview [2:49]
- How to create a pre-populated new plan for Budget or Forecast [3:02]
- PMI GoGreen - Water [3:04]
- PMI GoGreen - Missed opportunities [2:57]
- PMI GoGreen - Register actual consumption [2:24]
- PMI GoGreen -Towels & linens [3:02]
- PMI GoGreen - How to prevent food waste [3:03]
- PMI GoGreen - How to reduce energy waste [3:08]
- PMI GoGreen - Waste [3:04]
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PMI Release notes
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- GoGreen benchmarking
- GoGreen index calculation enhancement
- PMI adoption Index: Help videos for measurements
- Activity log enhancement
- Arrivals and departures forecast enhancement
- KPI upload tool enhancement
- GoGreen Food waste cockpit enhancement
- GoGreen Doing cockpit enhancement
- Benchmarking: PMI Index value updates based on time period selected
- GoGreen cockpit: Highlight months missing data on 12 month graph
- KPI targets
- Goal distribution tool
- Planning set up enhancement: Roll forward forecast
- Live forecast enhancement: Editing ARR values
- User administration release note
- New page view of Rooms live forecast - Dec 2023
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- 15th of March – Ability to reverse Benchmarking calculation
- 15th of March – Possibility to add department type as an additional dimension when using Account ID in the P&L report
- 15th of March – Print a list of all unmapped accounts on chain level
- 15th of March – Printing to excel and PDF
- 16th of March – Introduction to PMI
- 26th of April – Room Live Forecast – Change to pickup fields
- 5th of September – New Import Status
- 7th of September – Information/calculation rows in PMI schedule
- 9th of August – Export to Google Sheets
- 9th of June – PMI Advanced settings – Period locking
- GM daily digest enhancements
- PMI adoption index: Option to filter scores by group and export scores
- Profit center Live forecast: Automatically switch between OTB and revenue driver
- SMART Forecast enhancement
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Onboarding
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- Onboarding roles – Breakfast
- Onboarding roles – Finance
- Onboarding roles – Food cost
- Onboarding roles – Front Office
- Onboarding roles – Housekeeping
- Onboarding roles – Kitchen
- Onboarding roles – Restaurant and Meeting & Event
- Onboarding roles – Stewarding
- Onboarding roles – Repair and Maintenance
- GM Introduction to PMI
- Onboarding roles – Bar and Pub
- Onboarding roles – Administration
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GM's corner
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PMI homepage
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PMI planning
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- Setting Productivity Targets and/or Hours
- How to set productivity targets and/or hours in Budget & Forecast module
- Room Budget and Forecast
- Other Budget and Forecast
- Use Forecast/Budget hours from Cockpit in P&L Staff module
- What is Room revenue planning?
- Express planner overview
- How the Express planner works
- Express planner: Settings explanation
- Operational targets overview
- How to input a budget in PMI
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- Accounts overview
- How to populate and edit accounts
- How to approve a forecast or budget in PMI
- How to copy from reference
- How to edit and update using the staffing tool
- How to make a profit forecast
- How to set up a weekly Live forecast
- How to add a comparison year in P&L
- How to modify a P&L report
- Planning Menu – Tools and View Options overview
- Planning staff module overview
- How to build a report
- How to add staff and manage staff cost
- Staffing screen overview
- How to input a budget in PMI
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Cockpit
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- Labor cockpit overview
- Labor Cockpit Preparations
- Labor Cockpit Cost Driver
- Daily routines, Labor Cockpit
- SMART forcast explained
- How does SMART allocate daily hours?
- Using Arrivals and/or Departures as Cost Driver
- Closing Profit Center or Cockpit
- How to handle labor cost
- Min/Max Explanation
- Parent and sub-cockpits explanation
- Staffing guide explanation
- Timesheet overview
- How to link KPI targets to a cockpit
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- Labor cockpit schedule
- How to make a schedule
- How to revise a schedule
- PMI Schedule: Information, Calculation rows explanation
- Predefined shift codes
- Printing a schedule
- Revise staff
- Schedule 1/8 Navigation [5:12]
- Schedule 2/8 How to create a labor cockpit schedule [4:29]
- Schedule 3/8 How to add a team member [2:07]
- Schedule 4/8 How to create a shift code [3:30]
- Schedule 5/8 How to add shift codes to team members [3:41]
- Schedule 6/8 How to create a rotating schedule [3:20]
- Schedule 7/8 How to replace shift codes for a period [2:00]
- Schedule 8/8 How to create split shifts between departments [2:42]
- Scheduling
- Split Shifts Between Departments
- The Schedule Tools & View menu
- Show all articles ( 3 ) Collapse Articles
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Live forecast
- Live Forecast Overview
- How to set up a Live forecast: configuration settings
- Submit Live Forecast to Forecast (monthly routine)
- Live forecast tools and personal view settings
- PMI prediction explanation
- Pickup explanation
- Profit center Live forecast: Automatically switch between OTB and revenue driver
- Revenue Driver explanation
- Segment OTB
- Submit Live Forecast to Forecast (monthly routine)
- NextGen Rooms live forecast overview
- Rooms live forecast: weekly routine overview
- Rooms live forecast: How to work with auto Live forecast
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Data analysis views
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Administration
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GoGreen
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- Comparative data explained
- Data table general explained
- Formula/Calculations explained
- Goal charts and YoY comparison explained
- GoGreen Learning page overview
- How to edit a GoGreen plan
- How to set up a Plan
- Intro to NextGen GoGreen Planning
- Main chart explained
- Plan values explained
- Save your progress explained
- Sense check mode explained
- Unit price explained
- Volume/usage/consumption explained
- How to do a monthly forecast routine in NextGen Planning
- How the GoGreen targets are calculated
- Show all articles ( 1 ) Collapse Articles
- GoGreen Doing Cockpit overview
- GoGreen index overview
- GoGreen benchmarking
- GoGreen index: How are the measurements calculated?
- GoGreen Learning page overview
- Useful links for sustainability and environmental management best practice
- Chart explained
- GoGreen targets explanation
- How to make a manual entry in a GoGreen cockpit
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FAQ
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- How can I see the hours that are imported to PMI?
- How do I enter the rates?
- How do I know if I am scheduling according to activity?
- How does PMI summarize the hours?
- How is productivity calculated?
- What are fixed hours?
- What are non-productive and productive hours?
- What are the rates and how are they calculated?
- What is a cost driver?
- What is min/max hours?
- What is SMART?
- Why do the planned hours in the Timekeeping System (TKS) not match PMI?
- Why is the total number of hours for the month too low/high?
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- How do I estimate my Closing Inventory?
- My food cost % is wrong (too high/low). Why is that?
- My turnover days are set to 32. What does that mean?
- What are my routines in the Food cost cockpit?
- What do I enter in the Purchase column?
- What is opening and closing stock?
- What is the recommended number of turnover days?
- What is turnover days and how is it calculated?
- Where do I change my food cost forecast?
- Why is opening and closing stock important?
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- Can one employee work in two departments?
- How do I add a shift code?
- How do I copy hours into the unspecified row (Timekeeping system excluded)
- How do I create a rotating schedule?
- How do I make a new schedule?
- How do I navigate the tools in the schedule?
- What are timekeeping system (TKS) excluded hours for?
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- How do I copy to Live forecast?
- How do I submit my Live forecast to forecast?
- How do I reset the pickup for a full month?
- Why do I have a red triangle to the left of the date?
- What is Pickup statistics?
- What are covers?
- What are the seasons in PMI?
- What do the pickups show and why are they sometimes negative?
- What is a revenue driver?
- What is the difference between Forecast and Live forecast?
- Why does on the books in PMI not match what we have in our PMS?
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- Can I edit the figures in the Flash report?
- Different view options in the Flash report
- How am I performing compared to my forecast/budget/last year?
- How can I print the report?
- How can I switch between viewing daily and monthly figures?
- How do I check what segments add to the total daily figure?
- How do I edit my covers?
- Why are my room/guest nights wrong?
- What is the Flash Report
- Why is my revenue wrong?
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- How do I know if the mapping is correct?
- How do I know where accounts should go in PMI?
- How do I map the categories in Timekeeping (TKS)?
- I cannot see my department in Timekeeping System (TKS) mapping. How do I see it?
- There is a position missing in the Timekeeping system mapping. How can I fix this?
- What are Categories in PMI Timekeeping system?
- What is Departments in Timekeeping system (TKS) mapping?
- What is mapping accounts?
- What is mapping – timekeeping system?
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d2o team only
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- Articles coming soon
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- Articles coming soon
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- Articles coming soon
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- Articles coming soon
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KPIs
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General user knowledge
- Articles coming soon