At my colleague’s hotel, I became interested in those red, yellow and green “lamps” on his PC, next to the organisation chart. When he explained that the symbols indicated the actual departmental performance – red = below target and green = on or above target as well as the fact that it warns when a department is not up to date. I understood right away that this tool will be very useful for us.
Additional to the efficiency management tool, it provides a great revenue and activity forecasting instrument. The financial benefits make the payback time on investment very short. We will not be without PMI.