Rethinking Hospitality Management

As a thought leader, executive or senior management professional, you are constantly communicating. It’s part of your mission to increase productivity and, at the same time, keeping hospitality quality at its best. Whether your in the hospitality or catering business an innovative approach will make your brand stand out. We’ll help you reach your productivity goals the right way, so you can focus on what you do best.

Young N. Nguyen CEO and Founder

Young N. Nguyen
Young N. NguyenCEO and Founder
Young is a thought leader and has over a decade heavily influenced the way hospitality leaders view and manage their operations; rolling forecast and productivity excellence are concepts closely associated with Young particularly in North Europe.

He is deeply passionate about hospitality but is more than less enthusiastic about its often tradition-bounded “mindless” management which nurtures inertia for change and innovation. Simplicity, he asserts, can only be achieved by those who understand complexity; and competitive advantage can be achieved by those who solve complex problems with simplicity. His mission has earned him many awards and made him a popular speaker.

He completed hospitality management study at Glion, and a number of executive courses from Cornell University, Norwegian School of Economics (NHH) and Heriot-Watt University.

Young Nguyen, conference speaker

Henrik Gerdin VP Innovation

Henrik Gerdin
Henrik GerdinVP Innovation
There are very few – if any – functions Henrik doesn’t intimately know in hotel and restaurant operations. It is not only because he has spent more than 20 years in hospitality business in multiple countries.

Henrik truly is relentlessly curious and keen to learn different ways of thinking and doing things. He sees himself as exceptionally privileged to have ample opportunities to interact with some of the brightest minds in the industry and take part in resolving complex issues and requirements across continents. He never stops to marvel at how things can be redesigned to help hoteliers get their daily job done in a smarter way tomorrow.

Henrik completed his B.Sc. in Hospitality Management with first-class honors from Oxford Brookes University.

Outside the box

Hoang Nguyen COO

Hoang Nguyen
Hoang NguyenCOO
Hoang is responsible for d2o’s operational effectiveness; he never stops thinking about changes that could enhance the team’s capacity to deliver our value proposition in an even more effective way.

It is important for us to really help our customers get their “jobs” done even smarter, and sustain their performance improvement trajectories in a measurable way.

Prior to joining d2o in 2013, Hoang spent over 17 years as a management consultant with ACN, PwC and IBM working on and leading large-scale IT-enabled transformation and application outsourcing engagements.

He has worked in Europe, Africa, Asia, Australia and the USA. He holds a B.Sc. from Norwegian School of Economics (NHH) and a specialized master’s degree in management with distinction from HEC Paris.

Speed and performance

Laurence Massem CFO

Laurence Massem
Laurence MassemCFO
Laurence is responsible for corporate financial reporting, audit, treasury, tax, internal controls and corporate governance.

She combines financial expertise with years of hospitality operations experience – ranging from new hotel openings to sales & catering – from world class brands.

She studied hotel and operations management, and English at L’Institut Supérieur de Gestion Hôtelière, Naerings Akademie, and BI Norwegian Business School.

How Can We Help?

Hands-on exploration!

Hands-on exploration!

Explore first-hand what PMI can do for your business. Contact us now to book a webcast demo of the PMI suite or get your own login so you can play around and familiarize yourself with PMI.


Talk to our Experts!

Talk to our Experts!

Our Benefits Realization Enablement (BRE) team is there to answer your questions and make sure you get the most out of the powerful solutions PMI has to offer. Reach out today and we’ll set a date to create a custom approach with you.


Face to face!

Face to face!

Ready to embark on a journey to soaring productivity and profitability levels with PMI? A d2o representative will meet with you in person to help set you up, train you and your team and make sure you’re off on the right track.


Need more proof?

Need more proof?

Does that all sound way too good to be true? We don’t expect you to take our word for it. That’s why we’ve put together a case study about our client Pandox Hotels and the amazing results they’ve gotten from PMI.

View Case Study



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