Interview with Young Nguyen, CEO & Founder of d2o, by Alumni Association Glion

Hamburg-based RIMC Hotels & Resorts implements d2o's Productivity Management tool PMI in 16 of its hotels

Written by Eric Cevey

After working over 20 years in the hotel industry, and loving every second of it, I have gathered experience from all levels within a hotel organisation, starting at Front Office and working through every department up to General Manager.

January 14, 2013

January 14, 2013

An interview with Young Nguyen, d2o CEO, in Switzerland by Claudio Zucco (Alumni Relations Director and Tourism Lecturer).

Young defines creativity as “Nursing new ideas” and conveys the secret for success for growing the company from 1 to 250 employees:

  • Have a concrete vision
  • Really believe in it
  • Right hiring; people that share the same vision

Young talks about technology as an opportunity for people. PMI (Performance Management Intelligence) technology helps management to move from cost based pricing to market based pricing. The decision making process is improved by the help of PMI. PMI makes it possible to directly respond to changes in real time. He also talks about going from deadline driven activities to online collaboration and integration.

Young says that “Excellence et Efficacite” has been important keywords in the search for balance between quality and productivity.
More information about Glion Institute and the Alumni Association:

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