“Our vision is to create a better and more predictable work-life for the customers by empowering them to easily allocate resources where and when it is most needed to create the promised guest experience.”

This fits well with RHG’s Destination 2022, a 5-year plan, and made d2o the partner of choice to help introduce Productivity Management Excellence.

Gonzalo Carpintero, VP EMEA Operations, points out: “Last year, we had outstanding results – they were in fact the best results in the history of Radisson Hospitality AB – but we were able to do something very important: we were able to not only maintain the quality levels but also slightly increase them compared to our competitors.

The secret behind this operational success? It might be down to the company’s unwavering commitment to quality, or it may partly lie in the group’s dynamic use of technology. “We are trying to support best practice operations with technology,” Carpintero explains, noting how the firm is using digital tools to promote productivity and automate day-to-day operations.”