cockpit

What is min/max hours?

What is min/max hours?

The Min and Max setting allows you to set the minimum and maximum hours required in a department each day of the week. Using this function will affect forecasted productivity, because you are manipulating hours needed on slow and high activity days, so consider...

read more
How is productivity calculated?

How is productivity calculated?

Productivity is calculated by dividing the output in a department (i.e. revenue, rooms occupied, covers) with the number of hours paid for. We differentiate between total productivity, that takes the output divided by the total hours, and operational productivity,...

read more
What is a cost driver?

What is a cost driver?

A cost driver is an operational factor in the department that effects the need for labor, whether that is guests, rooms or revenue. For example, Housekeeping uses rooms occupied last night as a cost driver, because that determines the amount of rooms needing to be...

read more