Server error message in PMI

Hamburg-based RIMC Hotels & Resorts implements d2o's Productivity Management tool PMI in 16 of its hotels

Written by Geson Perry

April 11, 2024

April 11, 2024

Encountering server errors in new PMI views like GoGreen, can be a frustrating experience that hampers your operational efficiency.

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Here’s what you can do:

1. Refresh Your Browser: A quick fix that works more often than you’d think. Simply refresh your browser page. This can sometimes eliminate temporary glitches causing the server errors.

2. Clear Your Browser Cache: Stored cache and cookies in your browser can occasionally lead to server errors. Clearing your browser’s cache and cookies removes these stored files and can resolve the error. Here’s a quick guide on how to do it:

  • Google Chrome: Go to Settings > Privacy and security > Clear browsing data.
  • Firefox: Go to Options > Privacy & Security > Clear Data under Cookies and Site Data.
  • Safari: Go to Safari menu > Preferences > Privacy > Manage Website Data > Remove All.
  • Microsoft Edge:
    • Click on the three dots in the top right corner to open the menu.
    • Select Settings > Privacy, search, and services.
    • Under “Clear browsing data”, click “Choose what to clear”.
    • Select “Cached images and files” and “Cookies and other site data” then click “Clear now”.

3. Check Your Internet Connection: A poor or unstable internet connection can be the root cause of server errors. Test your internet connection by visiting other websites or using an online speed test tool. If you’re on Wi-Fi, try moving closer to your router, or consider switching to a wired Ethernet connection for more stability.

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