The Peabody Orlando Hotel Expands With Cloud-Based Performance Management Solution From d2o

Hamburg-based RIMC Hotels & Resorts implements d2o's Productivity Management tool PMI in 16 of its hotels

Written by Eric Cevey

After working over 20 years in the hotel industry, and loving every second of it, I have gathered experience from all levels within a hotel organisation, starting at Front Office and working through every department up to General Manager.

September 5, 2012

September 5, 2012

FT. LAUDERDALE, FL (June 12, 2012) d2o, the innovator of performance navigation for the hospitality industry, today announced that The Peabody Orlando hotel is implementing its Performance Management Intelligence (PMI) Revenue & Productivity solution. The highly scalable, cloud-based solution offers an integrated approach to enterprise-wide resource cost control that boosts profitability by increasing productivity and eliminating waste.

A prominent destination property and top performer in its market, The Peabody Orlando hotel was recently named the #1 Meeting Hotel in the U.S. by Cvent, the leading provider of event management and venue selection solutions. With its recent expansion project, the hotel doubled its size and quadrupled its meeting space, offering over 1,600 rooms and 300,000 sq ft of meeting space.

“We’ve really been energized by our renovation and expansion last year,” said Barb Bowden, General Manager and Corporate Director of Revenue Management at The Peabody Orlando. “Our hard work has been well received by both business and leisure travelers, as well as groups and corporate event planners. d2o’s collaborative approach to performance management will help us optimize resources throughout our expanded enterprise by streamlining processes across distributed departments, sharing forecast data in real time and responding to demand changes proactively.”

A software-as-a-service solution, PMI Revenue & Productivity empowers people and organizations to work together more efficiently and use business insight more effectively. Working with existing hotel systems, PMI offers one collective, collaborative view of revenue, labor and F&B costs – and gives each department visibility and accountability for managing costs to achieve its goals. Operators can adapt food purchases to eliminate F&B under-supply or waste and align labor schedules with continuous shifts in demand.

Used by more than 400 hotels worldwide, PMI Revenue & Productivity features:

  • Dynamic Rolling Forecasting for All Departments
  • Food Cost Containment
  • Integrated Employee Scheduling
  • Labor Efficiency Management
  • Online Collaboration, Coaching and Alerts
  • Enterprise Consolidation and Performance Benchmarking

As a first phase, The Peabody Orlando is implementing PMI Revenue and Productivity in four key resource management areas including guestroom housekeeping, public area housekeeping, and two of its high-volume F&B outlets, the B-Line Diner and Napa restaurants.

“We are thrilled to be working with an industry leader such as The Peabody Orlando,” said Young Nguyen, Founder and CEO of d2o. “What is unique about them is that they are already a leader in their comp set – with strong performance across all metrics. But their innovative culture pushes them to be even better – more efficient and more productive, by sharing information so they can navigate changes proactively and manage future outcomes. PMI will enable The Peabody Orlando to discover untapped profit within their already successful operation.”

About The Peabody Orlando

The Peabody Orlando, opened in November 1986, is a staple in the Orlando-area convention and tourism industry and famous for its Peabody Ducks. The hotel has received the prestigious Forbes Travel Guide Four Star rating for 23 consecutive years. Located directly across from and adjacent to the Orange County Convention Center and in the heart of the International Drive entertainment district, The Peabody Orlando currently offers 1,641 ultra-luxurious guestrooms, 300,000 total square feet of state-of-the-art, flexible function space, a 22,000-square-foot, full-service spa, salon and fitness center and ten delectable dining and entertainment options. Peabody Hotels, comprising The Peabody Orlando, The Peabody Memphis and The Peabody Little Rock (all Forbes Travel Guide Four Star rated hotels), is a division within the portfolio Peabody Hotel Group of Memphis, Tennessee. To learn more, please visit or, connect on Facebook or follow on Twitter.

About d2o

d2o is the leading provider of real-time performance management solutions for the hospitality industry. Our Performance Management Intelligence (PMI) Series is an integrated suite of performance navigation solutions that guide hotels and resorts to discover untapped profit by dynamically managing resources and eliminating waste. We empower operations to collaborate, share information and manage future outcomes. The result is the lowest possible F&B and labor costs, reduced waste and higher profit. PMI solution functionality includes robust enterprise and department-level budgeting and forecasting, as well as food cost control, employee scheduling and labor productivity management. Founded in Norway in 2000, d2o has offices in Europe and the United States serving its expanding global customer base of over 400 leading hotel chains, independents, and management companies. For more information, go to

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