The data in PMI are extracted not only from an export file we receive but also through various active APIs that provide real-time data from the source system interface. If you find any discrepancies, you can cross-check the figures using the Import status module in PMI. The module lets you track down imported data at a granular level, which can considerably simplify the process of validating the figures.
If discrepancies or missing data between PMI and the source system persist, the first step should be to inspect the PMI settings and mappings. This knowledge base article provides step-by-step guidance for troubleshooting the common issues:
You can also open a support ticket at your chain’s service desk or the source system provider. When doing so, include all relevant information and specify that the issue is related to data discrepancies between the source system interface and PMI.
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