PANDOX AB
Facilitating an increase in GOP of 3.7M USD over a 12-month period
Since the start of the PMI business integration, Pandox AB has been able to achieve some remarkable results across their portfolio.
over a 12-month period.
in salary costs
Client Overview
Company
Pandox AB is one of Europe’s foremost hotel property companies, combining specialist expertise in both hotel operations and property ownership.
Headquarters
Stockholm, Sweden
Locations
Over 150 hotels across Europe
Since its founding in 1995, Pandox AB has consistently demonstrated its ability to adapt and lead in the competitive world of hospitality real estate. Headquartered in Stockholm, Sweden, Pandox is a specialist in both hotel property ownership and hotel operations — a dual expertise that positions them uniquely in the European market.
With a portfolio of over 150 hotels spanning multiple brands and markets across Europe, Pandox has built a reputation not just for financial performance, but for operational excellence and innovative business strategy. By continuously evolving their business model and responding proactively to market changes, they have navigated everything from economic crises to rapid shifts in travel behaviors.
Today, Pandox stands as a market leader in terms of geographical spread, number of properties, and operational know-how — a testament to their commitment to embracing change and driving operational progress wherever opportunities arise.
Scaling Profitably Without Compromising Guest Experience
While Pandox had established itself as a forward-thinking industry leader, the company faced a complex operational challenge as guest volumes surged, and the pace of market changes accelerated.
The widespread use of dynamic pricing and revenue management strategies in the industry created increased top-line pressures. City hotels saw shrinking booking windows and growing unpredictability in guest patterns. Meanwhile, staff shortages, rising labor costs, and increasing guest expectations demanded new levels of operational agility.
Traditional management tools — often built around period-end reporting, static dashboards, and aggregated averages — fell short in addressing the real-time operational realities faced by Pandox’s hotel managers. Negative and positive deviations in productivity went unnoticed until it was too late to act. This lag in visibility made it difficult to optimize scheduling, labor costs, and resource allocation while ensuring that service quality remained uncompromised.
In short, Pandox needed a modern, real-time productivity management solution that could support hotel leaders in making proactive, data-driven decisions to improve profitability and operational efficiency, without overburdening employees or eroding the guest experience.
How d2o and PMI Transformed Pandox’s Operational Performance
Recognizing the need for a smarter, data-driven approach, Pandox partnered with d2o — a global leader in real-time productivity management solutions for the hospitality industry. Together, they embarked on a journey to rethink operational efficiency through the implementation of PMI (Productivity Management Intelligence).
To support the rollout and long-term adoption of PMI, Pandox established its in-house Center of Productivity Management Excellence. This initiative combined d2o’s expertise with Pandox’s operational leadership to foster a culture of productivity-focused decision-making. The center provided targeted coaching, standardized tools, best practice sharing, and ongoing performance analysis across the portfolio.
“Keeping it all in one system means we can see what’s happening, spot gaps, and fix them fast. That visibility is everything.”
The results of this partnership were substantial:
- An increase in Gross Operating Profit (GOP) of 3.7 million USD over a 12-month period.
- 101,000 labor hours saved in the first year of PMI implementation.
- A corresponding reduction in salary costs of 2.75 million EUR.
- Improved labor productivity patterns and reduced operational waste without compromising guest service.
By creating real-time visibility into operations and empowering hotel teams to manage outcomes proactively, Pandox successfully aligned financial performance with service excellence — unlocking a smarter, more scalable operating model for their hotels.
What’s Next
The successful implementation of PMI across a subset of Pandox’s hotel portfolio marks just the beginning of the company’s productivity transformation journey. Encouraged by the strong financial outcomes and operational efficiencies achieved, Pandox plans to extend PMI adoption across additional properties in the coming years.
The Center of Productivity Management Excellence will continue to serve as the nucleus for this initiative, refining best practices, coaching hotel teams, and driving continuous improvement. With PMI’s real-time insights and d2o’s ongoing partnership, Pandox is well-positioned to tackle the challenges of an increasingly dynamic hospitality market while safeguarding guest satisfaction and team well-being.
This case study represents more than a technology rollout — it’s the foundation of a long-term commitment to operational innovation, financial resilience, and sustainable growth for Pandox AB.
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