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GoGreen index overview

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What is the purpose of GoGreen index?

GoGreen adoption index is designed to be a learning and development tool for help improve the skills and adopt best practices around environmental and sustainability management.

What does GoGreen index measure?

GoGreen adoption index measures your environmental and sustainability management skills on a resource level. The score indicates how well skills and habits are according to PMI best practices. A GoGreen index score of 8 out of 10 is good, with 8.5 or above considered great.

It is an aggregated score based on the individual tasks that make up environmental management in PMI. Each task has a different impact (or weighting) on the total score depending on its importance.

The property score is an accumulated score of all resource cockpits (energy, water, food waste etc.). Each resource has a different weighting depending on its importance.

The chain score is an accumulated score of all properties. The weighting of each property is determined by number of guest nights in past 6 week. A property with more guest nights, will have greater impact on the chain score.

The score is recalculated every morning, so if you make changes in PMI be sure to check back the following day to see the affect on your score.
The first tile on the screen shows you the scores of the selected resource or property:

  1. Circle value– the most recent calculated Index score. Hover over the score to view when this was last updated. The score is specific to the resource selected. If you select ‘All resources’ the score shows the total property score which is an accumulated score based on the individual department scores.
  1. Current – the average score from the last 7 days. This gives you a more consistent view of how you are doing.
  1. Last year – The ‘Current’ PMI score for the same period last year.
  1. Peers – The average ‘Current’ PMI score for the property’s in your peer group. Hover over the value to see exactly what are considered your peers.

How are environmental management skills measured?

The individual tasks and skills being measured are organized according to Adaptive resource management (ARM) process framework which consists of 5 steps:

  • Plan Set yourself up for success with a clear plan. Create realistic forecasts for the coming periods.
  • Do– Do you continuously work to implement the business plan underpinning the forecast? This includes updating the cockpit regularly, and sharing activities with the community.
  • Monitor – Do you know what’s going on? Are you regularly reviewing the cockpits to understand current situation compared to the forecast and identifying additional actions needed?
  • Evaluate & learn – Study results. Has your consumption per guest night improved since last year? How about your environmental guest feedback? Learn why things happened, identify specific areas for improvement and need for corrective actions.
  • Adjust – Continuous improvement. Adapt to changes by implementing improvements and take corrective/preventive actions found at a prior stage to meet the forecast set.


Adaptive Resource Management framework (ARM)

The main focus of ARM is continuous improvement to cope with uncertain environment.
More about the generic ARM framework here:

Within each of the steps, there are a number of measurements, or tasks, that make up that section. Each measurement has a different weighting depending on its significance. A higher weighted measurement will have a greater impact on your total score.

To view all the measurements included in a step, click on the relevant tile. Click ‘Show more’ for a full explanation on why this is important, how you are doing and what is needed to improve. Click the link to review the relevant place in PMI and adjust as needed. This feature is only available when viewing at a department level.

To learn about the calculation behind each measurement view article Go Green index: How are the measurements calculated?

What do the points mean?

The points show you the breakdown of the total score. The sum of the points of all the steps is equal to the GoGreen index score. For example, in the below image the sum of 0+33.7+1.3+19.2+8.2 is 62/100 which matches to Today’s index score of 6.2/10. Use these points to see what areas you need to focus on in order to improve your score.

You can also view the individual points per measurement when you click on the ARM tiles. Remember, more points = higher score.

When viewing the dashboard at a property level you can view the accumulative points earned for all departments. To see the breakdown per individual resource, view the resource cockpit’s dashboard.

The quick tip tile highlights actions that can be taken today which will have the biggest impact on the index score. Select learn more for an explanation of the task required and click the link to view the page.

When viewing at property level, you will see here a list of all resources and their scores. These can sorted from lowest to highest, or from highest to lowest. Click on a department to view the resources index dashboard.  

What do the graphs show? 

The Organization overview shows all GoGreen resources in a property. The color and height of a bar indicate the index score. 0-5 is red, 5.1-7.9 amber and 8-10 green. The width of the bar indicates the weighting, or the impact on the overall score.

In cases where multiple units are of the same color, focus on improving the shortest one with the greatest width/weight, i.e. the one with the highest improvement potential.

Peer average: The dotted lines on the graph show the peer average. When a property is part of a group/country, the peer average is based on the group or country it belongs to. When there is only one property in a group, the peer average is calculated based on the next level up, i.e. country; if there is only one property in the country, then the peer average is based on the chain it belongs to.

You can view the weightings by hovering over the bar charts in the Overview graph.  Here we can see that energy is the widest bar, and therefore the highest impact. It’s weighting 35/100 meaning the Energy score will have a higher proportionate impact than the other resources on the total score.

PMI index trend graph

Select the dots below the graph to view the PMI index trend graph. This graph shows the department or property’s GoGreen index score trend. Use this to look back and evaluate how your index score has been changing over time. Hover over each line to view more details. Click on the legend items to add/remove them from the graph.

  • The period showed – Month – displays the last 28 days, today and the coming 7 days. The score for each day is shown.
  • Current – blue line – current score of the property you chose
  • Peer average – purple line – peer average of the group the specific property belongs to
  • Last year – gray line – last year score of the property you chose
  • Target – green line highlights the target score of 8/10