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Onboarding roles – Housekeeping

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PMI is a tool that enables you to easily manage resources such as labor, food, and energy to deliver guest satisfaction while minimizing costs. 

It is designed help you excel in a management position, by providing you with the key insights you need to know at the right time. This will allow you to plan effectively, and make timely well informed decisions when it comes to staffing and managing costs. 

PMI will help develop your management skills, by supporting you in the areas of planning, execution, and adapting to changes. 

Your tasks in PMI 

Tasks and responsibilities within each role may vary depending on your property, but the main tasks that a Housekeeping manager are usually required to do in PMI are the following: 

Optimal staff scheduling 

Ensuring staff are scheduled in line with the expected activity at the hotel reduces the risk of over or under staffing. This can lead to a more effective workforce. 

  1. Plan (Monthly):  Confirm the labor forecast for your department 
    1. This is done by setting a monthly productivity or hours forecast in PMI. 
  2. Do (Daily): Adjust staff schedules to be in line with the Smart Forecast. 
    1. The actual schedules may be created in a time keeping system, or directly in PMI depending on the chain setup.
  3. Monitor (Daily): Use the labor cockpit to compare scheduled hours to the forecast hours for the month – are there adjustments needed to the schedule? 
  4. Evaluate & learn (Monthly): Review last months results compared to the forecast and identify reasons for any discrepancies? What can you do differently in future to improve the productivity?
  5. Adjust (Ongoing): Implement actions identified in previous steps.

The PMI adoption index provides guidance and support on completing your tasks, and measures how effectively the tasks are being carried out.

Tutorial videos

See below for some video guidance to get you started with your tasks. For more help use the chatbot icon in PMI.