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How to complete Classification Fact sheet

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See below for detailed clarifications on each metric in the Classification fact sheet. Use this as a guide when completing the Classification fact sheet for your property.


  1. Floor space (m2)
  2. Based on size
  3. Star rating
  4. Location and clientele

Floor space 

The total floor space of all inside areas in square meters 

Entity size

  1. Small:
    1. Less than 25 guest rooms  
  2. Medium:
    1. Between 26 and 100 guest rooms 
  3. Large:
    1. Between 101 and 300 guest rooms 
  4. Very large Hotels
    1. More than 300 guest rooms 

Star rating 

  1. 0/NA:
    1. Select this if the property is not a hotel, or does not fit to any of the descriptions below.
  2. 1 Star:
    1. Generally located nearby to affordable attraction sites or a major intersection with convenient transportation. These hotels have basic but clean furnishings, and most do not have an on-site restaurant.  
    2. 10 or more rentable guest rooms, 25% of which have an attached bathroom. The reception counter should have a telephone for use by the guests. Includes smaller hotels under the management of a proprietor.
  3. 2 Star:
    1. These hotels should be developed in a suitable location with beautiful surroundings. They need to have a reception with a telephone for use by the guests. All private and public rooms should be equipped with air conditioning.
    2. 10 or more rentable rooms, of which 75% need to have attached bathrooms fitted with showers. Each guest room should have telephone services, and be furnished with curtains, carpets, and high-standard furniture.
  4. 3 Star:
    1. Spacious accommodation, decorated lobbies, and efficient staff. These hotels are generally located in business areas with high-standard environs. 3-star hotels are equipped with furnished dining rooms, with a minimum of 20 rentable rooms, all with attached bathrooms that offer soaking tubs. All private and public rooms should have air conditioning, as well as furnished with high-standard furniture, carpets, and curtains.
    2. These hotels have a reception, information, finance counter, and conference facilities, all attended by qualified, highly trained personnel. Laundry services are provided, together with high-end housekeeping services, and each guest room should have telephone services and tv.
  5. 4 Star:
    1. These hotels are found in areas with distinct architectural features and high-standard immediate environs. The hotels have a reception, information, finance counter, and conference facilities, all attended by qualified, highly trained, and experienced personnel.
    2. The hotels need to have a minimum of 25 rentable rooms, all with attached bathrooms that offer soaking tubs. 4 star hotels have a separate restaurant designed with dancing facilities. Also, each guest room should have telephone services and tv. 
  6. 5 Star:
    1. These hotels are found in areas with distinct architectural features and high-standard immediate environs. The hotels have a reception, information and finance counter, as well as conference facilities all attended by qualified, highly trained and experienced personnel.
    2. The hotels need to have a minimum of 25 rentable rooms, all attached with bathrooms that offer soaking tubs. Laundry services are provided, together with high-end housekeeping services, and each guest room should have telephone services and a tv. A swimming pool should be available and ample parking space.

Location and clientele 

  1. Downtown hotels:
    1. Usually within or close to a city’s business center, public offices, shopping areas, and theatres. These hotels are within the city’s commercial hub, have high room rates, and most of their customers are business clientele. Among these types of hotels include luxury, business, mid-scale, economy, suites, or residentials, all of which provide a wide array of services, as well as high-class accommodation facilities.
  2. Sub-urban hotels:
    1. Hotels built closer to the city’s outskirts, with similar facilities as those in downtown hotels. Sub-urban hotels are preferred by people who do not want to stay within the city center. Since the room rates in these hotels are moderate, they attract budget travelers. 
  3. Resort hotels:
    1. They are located in tourist destinations, such as the ocean or lakeside, the mountains and the countryside, and are characterized by a natural, calm ambiance. Most resort hotels offer leisure activities such as golf, as well as winter and summer sports.
  4. Airport hotels:
    1. These hotels are developed near airports to offer commercial services and are often used by stopover passengers. They usually receive many travelers that depart and arrive in the world’s major airports. Most airport hotels have between 200 and 600 guest rooms with full service.
  5. Motels:
    1. Usually located along highways to offer modest lodging services. They offer accommodations, meals, parking space, garage facilities, and vehicle refueling services to highway travelers. The prices of the guest rooms are generally low. 
  6. Floatels:
    1. These are lodging properties designed to float on the water surface and can be constructed atop semi-submersible platforms. They include houseboats and cruise liners and offer luxurious accommodation, as well as food and drinks to their guests. 
  7. Rotels:
    1. These are hotels designed to rotate on wheels. Some of them may be equipped with air conditioning facilities and be attached to well-furnished bars and restaurants. 
  8. Commercial or business hotels:
    1. These hotels are generally found within the commercial hub of a city to offer high-end services to business travelers. These services include fast-speed internet connection, drafting, photocopying and fax services, typing, complimentary newspapers, cable television, morning coffee, as well as access to movies and channeled music. 
  9. Transient hotels:
    1. These are hotels that provide services to en-route travelers. They are developed close to airports, seaports, and railway stations, operating around the clock to offer room and commercial services to transient travelers. These hotels target business clientele, airline personnel, and passengers whose flights have been canceled. 
  10. Boutique hotels:
    1. They are small and costly hotels that mainly target the elite class. Each room in these hotels has a unique personality, and the decoration style of each restaurant carries a theme of the menu, the food served, and the staff uniform. Boutique hotels are smaller in size compared to other chain hotels, with between 25 and 125 guest rooms. 
  11. Residential hotels:
    1. These are hotels meant to provide accommodation services to long-staying customers. Guests can stay for up to 2 years in these hotels, enjoying the modest services offered. 
  12. Suite hotels:
    1. They provide high-end personalized services, and their guest rooms are partitioned into living areas, kitchenettes equipped with microwaves and refrigerators and bedrooms with attached bathrooms. The hotel facilities are customized to include, valet services and fast-speed internet connectivity. 
  13. Bed and breakfast hotels:
    1. They include lodging establishments operated in a private residence. These hotels consist of houses with several rooms used to provide overnight services and commercial buildings having between 20 and 30 guest rooms.
  14. Casino hotels:
    1. They primarily cater to gambling facilities, attracting their clientele through gambling promotions, extravagant shows, and charter flight services to clients. 
  15. Conference centers:
    1. They are designed to provide facilities and services to conference delegations by offering rooms, conference halls, meals and drinks, flip charts, whiteboards, as well as overhead projectors together with screens, public address systems, and computers.
  16. Green hotels:
    1. These are properties that are environmentally-friendly, developed, and managed with the aim to institute water and energy-saving programs, as well as reducing solid waste. 


  1. Independent hotels:
    1. Hotels run on an ownership basis without any contract or affiliation with other properties or ties with other hotels regarding procedures, policy, and financial obligation.
  2. Chain:
    1. Hotels that develop from one central hotel, usually spreading to other cities and regions but providing the same services. The administration manages several hotels in different areas. Chains operate under management contracts, franchises, or referral groups.
  3. Management contracts:
    1. These are contracts between property owners and hotel operators, in which operators are employed and assigned full responsibility to operate and manage the hotel.
  4. Franchise:
    1. This is a mandate from a company given to an individual or another company to sell products and services for some time, using its trademark as per the guidelines laid down. The authorizing company is a chain member and makes use of the brand image, goodwill, and name at a particular fee.
  5. Referral groups:
    1. They are comprised of independent hotels united for a common purpose, with adequate consistency in quality service provision for customer satisfaction.
  6. Condominiums:
    1. Hotels purchased and owned in the form of second homes. Single owners share the hotels and inform the management when they will occupy the property. When the management decides to rent out a unit of the property, the owner gets the revenue.

Based on Services

  1. World class services hotels:
    1. Also called luxury or upmarket hotels and mainly target the affluent. They provide high-end, personalized services with a keen emphasis on class and excellence. Luxury hotels offer exquisite décor, upscale lounge and restaurants, opulent rooms, concierge services, and ample facilities. Moreover, these hotels have designer swimming pools, tennis courts, golf courses, shopping arcades, health spas, beauty salons, as well as sauna and Jacuzzi.
  2. Mid-range service hotels:
    1. They come after the Upmarket hotels, offering modest services to clients, most of whom are travelers. These hotels offer room services, as well as 24-hour railway or airport commute services. Most Mid-Range hotels have between 150 and 300 guest rooms.
  3. Budget hotels:
    1. These hotels focus on providing services at meetings and have inexpensive, clean, and comfortable rooms. They are patronized by budget-concerned travelers and families. They offer clean, well-furnished, and moderately priced rooms. Budget hotels do not provide restaurant services, meals, and beverages but serve their guests a continental breakfast.

Staying duration

  1. Commercial hotels:
    1. People can only stay in these hotels for a few days or a week.
  2. Transient hotels.
    1. These are hotels in which most of the guests (75%) are en-route residents who stop to spend a short period at the hotel before proceeding with their journey.
  3. Semi-resident hotels:
    1. They are hotels that accommodate people staying for some weeks or months before moving to another location.
  4. Apartment or residential hotels:
    1. These hotels are apartments offering a dining room, meal service, and maid service. They can be luxurious or moderately priced, and their rooms are usually sold on a yearly or monthly basis. Residential Hotels have operational restaurants, telephone services, as well as valet and laundry services.
  5. Extended-stay hotels:
    1. They are lodging-like hotels with features that provide home-like amenities. These lodging brands range from three-bedroomed apartments to guest rooms and studios. The guests arriving at these hotels can stay for a period ranging between one week and 6 months. The guest rooms are well-furnished with linen and have stocked kitchens.

Alternative accommodation:

  1. Boarding houses:
    1. Also known as lodges, boarding houses are located far from the city center. Lodges are self-sufficient modest hotels offering standard facilities, including meals and beverages and comfortable rooms. They are meant to provide meals and accommodation for a certain period.
  2. Youth hostels:
    1. They are established to provide accommodation for the youth that travel in search of education, recreation or adventure, and cannot afford the highly-priced hotels. These establishments mainly provide inexpensive accommodation, a cafeteria, and common bathing facilities.
  3. Camping grounds:
    1. They are located in open areas within cities to provide parking space, water, toilets, and electricity. They are regulated by municipalities to ensure they meet the set regulations concerning service quality and cost
  4. Railway or airport retiring rooms:
    1. They are established to offer convenience to transit travelers, usually located at international and domestic airports, as well as major railway stations. They are inexpensive and are equipped with air conditioning facilities.
  5. Paying guest accomodation:
    1. This is a non-institutional accommodation offered by households in various locations. It is lately gaining popularity in big metropolitan cities, especially among employed youth coming in from other towns, as well as out-station students.