Resolving User Access and Role Changes in PMI

Management of user-related requests for some chains and properties are managed centrally and not PMI support. If this is the case for you then kindly open a ticket through your own chain support platform.

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Below is a general step-by-step guide to request PMI user access on Hotel Kit management platform:

  1. Go to the Tasks section.
  2. Click on Add Task and select your hotel chain.
  3. Proceed to Select Template.
  4. In the search bar, type PMI and then click on the template for New PMI User.
  5. Under Rights Needed, specify the access this new user requires. For example, if the access level should match an existing account, simply enter the name of the individual holding that access (for instance, if a new Front Office member should receive the same access as the current Front Office Manager, simply enter the Front Office Manager's name).

Please adjust these steps according to your chain's specific task management platform.

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